The below mentioned terms and conditions are important and must for every traveller to go through this phone booking his/ her trip with Eagle tours. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking (“Lead Name”) agrees on behalf of themselves and all persons detailed on the booking that:
he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking; and
he/she is aware that Covid-19 vaccinations are a condition of travel with On The Go Tours, as specifically outlined in section 12 of the Booking Conditions
he/she has read and reviewed in full the Trip Notes, Tailor-made Itinerary and Invoice/s prior to securing a reservation with payment and is satisfied that the information contained therein;
is suitable for all members of the travelling party with regards to fitness and any medical needs. Please refer to our Tour Suitability Form; and
includes the required services (i.e. the correct hotel and preferred hotel rating, sites to be visited and transportation etc.) for all members of the booking travelling party.
Pricing & Inclusions / Exclusions
Price quotations are subject to change without notice until a booking has been confirmed.
Unless otherwise specified, prices do not include any local taxes or use fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges or international transportation tax.
Prices do not include tips/gratuities to tour directors, drivers or local guides, passport and visa fees, baggage and personal insurance, any items of a personal nature, taxes or duties, and any beverages or food not specifically listed under the “Inclusions” for the Day Tour or single service you have booked.
Where you have booked a Day Tour, upon making payment for your Day Tour you will receive a confirmation regarding your booking is confirmed. The guests will be picked from the hotel as per the itinerary designed And will be provided all the services listed on the website. The guests are given the option to customise the trip accordingly as per their choice but the fare remains unchanged.
You must provide the original ID Proofs to the appropriate service provider in order to redeem your tour, ticket, or package. Your reservation cannot be honoured or redeemed without presenting a valid ID Proof. This is for identification purposes and helps us to prevent fraud.
In some cases, we also require that you present the credit or debit card used to purchase your tour or ticket at the time of any false/fake trips booked. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. You will be advised at checkout whether or not you must present the credit or debit card used for the booking.
Please note that your Trip(s) can be confiscated – and immediately cancelled without refund – if your signature and/or name do not match those shown on either your credit or debit card.
On any of that was designed and mentioned on the website if any breakdown happens to the vehicle or the taxi then another vehicle option will be arranged for the passengers immediately in half an hour from the nearby location. If on a longer tour of 2 – 3 or four days the vehicle breaks down another taxi service will be provided to the customers with very minimal charges for the new vehicle but the customers have to pay the entire amount of the vehicle that got affected in the middle trip.
If You Change Your Single Service Booking
All requests for modifications and amendments to your single service booking must be directed to the Eagle tours Reservations Team who will process the request. Click here to submit a “Date Amendment” or “Cancellation” request on an existing booking.
We do not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Reservations Team more than four (4) days ahead of your confirmed travel date.
It is not possible to change or modify a special event, theatre or show ticket. Sales of these tickets are final and cannot be amended once your original purchase is confirmed.
All other date-change requests and amendments are subject to availability by our suppliers and/or service providers; we cannot guarantee the success of any date-change request.
If you request a date change within four (4) days or less of your confirmed travel date, we will attempt to honour your request; however, changes made four days or less from your original travel date may be subject to an additional fee.
If You Change or Cancel Your Single Service Booking
If you or any other member of your party decides to cancel your confirmed single service booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. The person to notify us of any cancellation must be the same person that made the booking.
Should one or more members of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges. The event, Attraction, Theatre, Show or Coupon Ticket are non-refundable in all circumstances. For other Day Tours, the applicable cancellation charges are noted on the specific tour’s pages under important information.
If We Change or Cancel Your Single Service Booking
Occasionally our suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, and other Day Tours or other single service features and/or requirements. As a result, we reserve the right to cancel, change or substitute any service, tour, ticket or product that you have booked with us, at any time, for any reason.
In such cases, if you are dissatisfied with the alternative arrangements offered (where we are able to offer alternative arrangements), you will be entitled to a refund of the original purchase price.
Notwithstanding the above, when we are informed in advance by our agents, service providers and/or suppliers of a significant change to a single service booking we make every reasonable effort to notify you and/or your travel agent as appropriate, in order to amend or re-issue the booking where feasible.
Very rarely, we may be forced by “force majeure” to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.
Subject to the remainder of this clause, we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you have been caused. Therefore, provided we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or another claim of any description if it results from:
the act(s) and/or omission(s) of the person(s) affected; or
the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
an event which either we or suppliers could not, even with all due care, have foreseen or forestalled; or
loss or damage to any luggage or personal possessions and money.
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
loss of and/or damage to any luggage or personal possessions and money. The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
Claims not falling under (a) above and which don’t involve injury, illness or death. The maximum amount we will have to pay you in respect of these claims is twice the price paid by you in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your booking.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or another sum (s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.